Frequently Asked Questions

We are here to help

Below are some frequently asked questions we often get. Please preview the FAQs to see if any of them answer your specific question.

We have put together a few website packages that you can choose from. Each one is tailored for a different stage of business.

Website Packages:

Advanced Packages:

Once you’ve selected your package, you can choose to add a blog or get us to design you a logo. Then we’ll create a website with CMS – Content Management System so you can edit images and text. We will also purchase and set up your domain, set up your email addresses and set up web analytics and hosting – all included in the price.

A lot! We will ask you to help with creating content for your website. Your input and feedback is crucial to this process. We will start with a lot of questions about your needs, your likes, your wants and work with you to develop jut the right look and functionality. Click here to see our design process.

A lot! We will ask you to help with creating content for your website. Your input and feedback is crucial to this process. We will start with a lot of questions about your needs, your likes, your wants and work with you to develop jut the right look and functionality.

A lot! We will ask you to help with creating content for your website. Your input and feedback is crucial to this process. We will start with a lot of questions about your needs, your likes, your wants and work with you to develop jut the right look and functionality.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can hire a independent copywriter who can help clean up or write original content for you at an additional cost.

No you don’t have to be local to us. We are based in Scotland, UK, but work with clients all over world. We work remotely, allowing us to find the absolute best team for our business.

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one.

Yes. If you already own a domain name that you would like to use for your new website, you’ll just need to point it to our servers, where the website will be hosted.

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

  • We do all the design, build and technical stuff for you.
  • Everything is included in one price: your domain, hosting, design, build and support are all included.
  • We set up and launch your website for you. We consider a project complete when the website is fully populated with content, it looks great and it is live.
  • We don’t tie you in. If for any reason you want to move your website to another provider you are free to do so.

Read more about our website packages.

  • We do all the design, build and technical stuff for you.
  • Everything is included in one price: your domain, hosting, design, build and support are all included.
  • We set up and launch your website for you. We consider a project complete when the website is fully populated with content, it looks great and it is live.
  • We don’t tie you in. If for any reason you want to move your website to another provider you are free to do so.

Read more about our website packages.

  • We do all the design, build and technical stuff for you.
  • Everything is included in one price: your domain, hosting, design, build and support are all included.
  • We set up and launch your website for you. We consider a project complete when the website is fully populated with content, it looks great and it is live.
  • We don’t tie you in. If for any reason you want to move your website to another provider you are free to do so.

Read more about our website packages.

We do. Every package comes with 12 months hosting as standard on our high specification, full managed and ultra secured servers. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.

Here is our full pricelist.

No. We only use WordPress to build websites. We have used other platforms in the past but not anymore. WordPress is a platform that’s easily accessible for our clients to update themselves, it’s search engine friendly and it’s easy to integrate with third party companies.

Yes, you can upgrade your package at any time. You can also add other packages like Blog package or E-commerce package.

Click here for our prices.

If you want to upgrade your current package please contact us.

At the end of the first 12 months, you will be invoiced for the second year at our standard hosting rates. This include domain renewal, hosting renewal and on-going support.

We will send you an email at the end of month 11 remaining you that renewal will happen shortly and if you want us to cancel it you need to let us know by the end  of month 12.

Here is more information about hosting fees after your first year. Click here to find out more.

As part of each package we will buy a domain for you, as long it’s available for purchase.

If domain name costs more than average of £10 – £20, then we’d have to discuss this with you.

Yes! We love it when our clients take control of their website and learn to manage it on their own. Once the site is live, we pass the controls over to you so you can use website editor to make changes to the text and images. We also provide you with instructions how to do this.

We aim to get first designs back to you within 7 working days, depending on your package. Our designer will work with you to create all the pages to your content requirements, so the final site could take up to month to complete and will depend upon how quickly you are able to provide content, images and feedback to us.

We work hard to stick to the following turnaround times:

  • Large content uploads such as whole pages 2-3 working days
  • Small text tweaks, images replacement 1-2 working days

The maintenance fee includes the  maintenance of your website:

  • software updates
  • technical support
  • hosting renewal
  • domain renewal

It doesn’t include:

  • different page layouts requested by the customer once the initial design has been approved
  • fundamental changes to the design requested by the customer once the initial design has been approved
  • content upload and content changes after your site has been made live.
  • additional domain purchase and renewal
  • logo design
  • additional features like forms, gallery, blog
  • removing “Business Website Design” from the footer of your website

As standard, our websites allow up to 1GB of website space and unlimited traffic per month. The number of pages depends on your website package, but you can upgrade your package at any time.

Ideally it’s best to have photos of your company, services or products but if you do not that’s not a problem we can use online stock photography libraries. We are based in Scotland, if you are local to us we can arrange a professional photo-shoot for your business, employees, products or services.

More questions

Web hosting is the provision of space on a web server to store your website. The web hosting company will also provide connectivity to the server so your website can be accessed by people using the public internet.

A domain name is the easy to read name of your website. For us it’s businesswebsitedesign.co.uk

When choosing a domain name it’s important to make it relatable to your business. Keeping short and pronounceable makes it easy to remember accurately.

SEO stands for search engine optimisation. It is a way of structuring your site and its content to ensure that you have the best chance of your website being returned in a good position when someone does a Google search for terms relevant to your business.

When building a site we will always implement best practices for SEO.

A responsive website is a website that adapts to the device it is being viewed on. For example, if you view a site on a desktop PC or laptop and then view the site on a mobile, you should have equally good experiences of that website but not the same experience. On the mobile, the website may have a slightly different design and content may have moved to make it easier to navigate and view utilizing the controls available on a mobile device.

SSL stands for Secure Socket Layer and is a security protocol to enable you to access a website securely.  When you access a site which has SSL you will notice that the web address begins https:// rather than http:// (note the additional “s”). This means your interaction with that website is encrypted and information you enter can’t be stolen by hackers.

Google sees websites which use https:// as safe and the use of https may boost the ranking or your website over a non secure website.

Ready to get started?

Don’t be afraid! We’ll walk you through the entire process, hold your hand as much as you need, and help you through all the technical aspects that may seem scary. We work best with clients who leave the heavy lifting to us

We build WordPress websites that are dynamic, easy to navigate and perform well on mobile devices. We develop a customized product to reflect the core characteristics of a company. The website we deliver to you is unique and speaks the brand.
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