Terms and Conditions

Terms and Conditions

We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what’s what, who should do what and what happens if things go wrong. In this agreement, you will not find complicated legal terms. We do want what’s best for the safety of both parties, now and in the future.


By placing an order with Business Website Design, you confirm that you are in agreement with and bound by  the terms and conditions below:


What do both parties agree to do?

As our customer, you confirm that you have the power and ability to enter into this agreement either on your own account, or on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. 

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage.

On top of this we will also maintain the confidentiality of any information that you give us.



Payment can be made via our site by PayPal. All payments must be made in full prior to work commencing.

We store details of your order in our database and we send you a receipt of your order following payment.



Business Website Design will carry out work only where an agreement is provided online or by email with the following refund policy: 

  • Full refund – in cases where the project has not been started, or we are unable to meet the initially agreed requirements.
  • Partial refund – if you feel the work produced does not meet your initial brief a partial refund may be given. This will be the amount paid less the base cost of the time spent on work.
  • No refunds: If the website has been approved and completed no refund is payable.

Website design and development

Business Website Design will design the layout for the home page of your website and once you have approved that layout in accordance with these Terms and Conditions we will implement this across the rest of the Website. Business Website Design requires you to provide appropriate content and images for each page, one page at a time, starting with the home page. Prior to the website going live, you must supply all content and images.

Business Website Design will send initial designs to you within 4 to 8 working days, depending on the package, and will aim to turn around revisions within 2-4 working days.

Occasionally there may be small delays in the turnaround which result from matters which are outside of Business Website Design’s reasonable control, and Business Website Design will not be held liable for any such delays.

Although we will always endeavor to meet your timeframes, we can’t be held responsible for a missed launch date or deadline under any circumstance and especially when you have been late in supplying materials or have not approved or signed-off work in a timely fashion.

We may include plugins on your website to improve the overall user experience on your site. These include but are not limited to contact forms, image slideshows, videos and maps. As these are third party apps hosted by another supplier we cannot accept responsibility for any loss of service or malfunction that may occur. 


Website delivery

Although Business Website Design will use best efforts to work within the turnaround times referred to on this site, those times are target times only and Business Website Design accepts no liability for failure to meet these times, particularly at times of high demand.

Please note, to enable us to get the Website live quickly we need the following things from you:

  • Your domain name.
  • Details of your required email accounts.
  • Your logo in an editable format.
  • The content and images that you would like to incorporate into the Website.

You’ll need to make sure your domain name, trade marks, content and images as well as any other materials you supply to us or require us to incorporate into the site do not infringe the rights (including intellectual property rights) of anyone else and do not constitute Unacceptable Content. For these purposes, Unacceptable Content will include any content or materials which are either obscene, defamatory or otherwise unlawful. You agree to hold us harmless against any losses, damages or liabilities we incur if you fail to get the necessary clearances, permissions, licences and consents or if you include any Unacceptable Content within any materials that you provide to us. If you are not sure whether your materials are cleared for use on the Website, or if any materials are likely to amount to Unacceptable Content, you should consider carefully whether or not you want to incorporate them into the Website and take legal advice as you see fit.


Launch and sign-off

We require an email confirmation to sign off and approve the first stage home page design before we will continue with the Website build (such approval not to be unreasonably withheld or delayed). We also require an email confirmation to sign-off on the final site before we make it live. Following final sign-off any further changes will be chargeable at our standard hourly rate of £40 per hour.


Website updates

Any changes requested by you following launch of the Website will be charged at our standard hourly rate of £40 per hour.



We will provide website hosting, it’s included in every package. We warrant that these hosting facilities are fit for purpose, and we work hard to ensure that they provide as close to 100% uptime and appropriate performance as is possible.

However, no system can guarantee 100% uptime and there will be occasions, either as a result of planned maintenance or unanticipated technical issues, when your website may be unavailable or operating at a less-than-optimum level of performance. We will always endeavour to ensure that scheduled maintenance occurs at low-traffic times/days, although this may not always be possible, such as for essential security updates. In the event of unanticipated technical issues, we will always work to resolve them as quickly as possible, although we make no specific guarantees of time-to-fix. You should inform us before signing this agreement if you have specific requirements relating to time-to-fix so that we can consider the technical options and revise our quotation accordingly.

Business Website Design offer unlimited website traffic to all customers and website limited to 1GB unless otherwise stated in a separate contract.

Renewal of hosting is due on an annual basis from the date that the website is first made live. The invoice will be issued 30 days before the hosting renewal is due and payment is required by the renewal date. Business Website Design may suspend the operation of and access to any website where any renewal payment is not paid in full and on time. There will be an admin fee of £40 for reactivating the website.

The customer has the right to cancel the hosting services at any time with no less than 1 months’ prior written notice. In such circumstances, no refund shall apply but the website may remain online until the end of the year of the subscription.



A domain name will only be registered on your behalf once full payment has been received for the domain name concerned. So, please ensure funds are paid to us promptly to avoid missing out on your domain name. You agree that domain names will be registered in the name of Business Website Design in order to enable us to maintain the relevant domains effectively. Although the domain names will initially be registered to Business Website Design you will be entitled to request the transfer of the domains or make any changes you see fit to the registry data relating to a domain (including technical and administrative contact details), subject to the payment by you of an administration fee of £25. We take no responsibility for any issues that arise as a result of the domain names being held by any person other than Business Website Design.

Unless you specifically indicate, Business Website Design will renew all domains annually upon receipt of the annual hosting renewal payment.

If a domain name is purchased by you, or you require it to be transferred to you or any other person, it is your responsibility to renew it when it is due and Business Website Design bares no responsibility for this.

If you wish to move a domain name away from Business Website Design, a £25 administration charge will be issued which is payable before the transfer can take place.



We believe that websites are not ‘one-and-done’ pieces of work; they should be looked after, updated and maintained to ensure that they remain secure, accurate and relevant.

Technical support includes:

  • Routine technical and security updates to the core components and additional extensions that power your web site.
  • Routine backups of Your entire website (content, functionality and data), including off-site storage of those backups to allow for restoration of your web site following a technical issue.
  • Ongoing security scans of website traffic in order to take all reasonable precautions to identify and block malicious traffic.

Non-technical support:

We are always happy to try to help you with questions, advice and change requests that relate to your web site.

Please note: Where we are providing web hosting services to you (and your website is therefore located on our servers), it is mandatory that you take at least technical support services from us. This ensures that your website is kept up-to-date and secure, which protects not only your site but the security of our servers also. If you choose to host your website on 3rd party servers, there is no obligation to take any form of support services from us – but the responsibility for updates, security, backups and so forth is then yours.


Additional charges

We reserve the right to charge extra for the following additional services that are not included in the standard website packages:

  • Additional domain purchase and renewal.
  • Logo design.
  • Different page layouts requested by the customer once the initial design has been approved.
  • Stock imagery that has been purchased by Business Website Design on the express wish of the customer.
  • Fundamental changes to the design requested by the customer once the initial design has been approved.
  • To remove ‘Business Website Design’ from the footer of your website.
  • We reserve the right to charge extra in the event that, whilst in the process of providing services to you, we receive no communication from you for 8 weeks or more, unless previously arranged.


You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by You, or that you have permission to use them. Accordingly, we shall not be liable for any claims for breach of intellectual property rights relating to media provided by You, and You agree to indemnify Business Website Design against any such claims.

We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books about web design.

Unless specifically agreed with You to the contrary, we also reserve the right to include a small, unobtrusive link on your web site to Business Website Design to show that we are proud to be associated with our work and your web site.


Legal stuff

We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be deemed to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.


Ending our relationship

You may ask us to stop work on your project at any time. If so, please confirm that in writing. We may choose to stop acting for you, but only if we have good reason to do so (for example, if you continually do not give us clear and constructive feedback, or do not make a payment when due). If we stop working for you we are still entitled to be paid for what we have done, and may keep your work until we have been paid.



Unless otherwise agreed, these terms of business apply to any instructions you have already given us and all future instructions you give us. Your continuing instructions in this matter will amount to your acceptance of these Terms and Conditions.


We reserve the right to amend the Terms and Conditions ay any time.

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